Privacy Policy

Last updated: 16 June 2026

Introduction

This privacy policy explains how we collect, use, and protect your personal information when you use our website or services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit service requests
• Email address for communication purposes
• Details about garments you wish to have serviced
• Any additional information you choose to provide in correspondence

How We Use Your Information

We use the information we collect to:

• Process and fulfil service requests
• Communicate with you about our services
• Maintain records of garments in our care
• Improve our services and website functionality
• Comply with legal obligations

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is limited to authorised personnel only.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically maintained for a period of seven years for business and legal purposes.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties. Information may only be shared:

• When required by law or legal process
• With service providers who assist in our operations, under strict confidentiality agreements
• To protect our rights, property, or safety, or that of others

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Data portability

Cookies

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services following changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

[email protected]

42 Cheltenham Terrace, Kensington, London SW3 4RF, United Kingdom