Whether you have questions about our process or want to arrange a service, we welcome your enquiry.
42 Cheltenham Terrace
Kensington
London SW3 4RF
United Kingdom
Monday – Friday: 9:00 – 17:30
Saturday: 10:00 – 14:00
Sunday: Closed
Appointments are preferred but not required. If you're bringing a particularly valuable or complex garment, advance notice allows us to allocate appropriate assessment time.
We're located off Fulham Road, between South Kensington and Sloane Square stations. Street parking is limited but available on surrounding residential streets with appropriate permits or pay-and-display.
The nearest Underground stations are South Kensington (approximately 8 minutes' walk) and Sloane Square (approximately 12 minutes' walk). Several bus routes serve Fulham Road directly.
Our entrance is marked with discreet signage. Ring the bell if the door is secured during business hours.
We accept garments by post, though we recommend in-person drop-off when possible. This allows us to discuss any concerns directly and show you examples of previous restoration work. If posting, please ensure adequate protective packaging and consider insurance for valuable items.
Standard cleaning usually requires five to seven working days. Restoration work varies significantly based on the extent of repair needed, ranging from two weeks to several months for complex projects.
Yes. We assess each garment and provide a written estimate covering all anticipated work. If we discover additional issues during treatment, we contact you before proceeding with work beyond the original estimate.
We regularly work with vintage and delicate garments. In some cases, we may recommend against treatment if we believe the risk of damage outweighs potential benefits. Honesty about limitations is part of our service.