GDPR Compliance

Last updated: 16 June 2026

Our Commitment to Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: To fulfil service requests and provide garment care services
• Legitimate interests: To maintain business records and improve our services
• Legal obligation: To comply with accounting, tax, and other legal requirements
• Consent: For marketing communications, where applicable

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request (SAR). We will respond within one month of receipt.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request restriction of processing of your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling in our services.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

Data Controller Information

The data controller responsible for your personal information is:

dapper-ibis
42 Cheltenham Terrace
Kensington
London SW3 4RF
United Kingdom

Data Protection Officer

For data protection queries, please contact us at [email protected].

International Data Transfers

We do not transfer your personal data outside the United Kingdom or European Economic Area. Should this change, we will ensure appropriate safeguards are in place.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not complied with data protection laws:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom

Website: www.ico.org.uk

Changes to This Policy

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated revision date.